Refund policy
Refund & Return Policy
Last Updated: June 2026
At OOAK Supply, most of our products are produced in limited quantities and many are made to order. Because of this, all sales are considered final unless an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, you must contact us within 48 hours of delivery.
To start a claim, email:
Please include:
-
Your order number
-
A description of the issue
-
Clear photos of the product
-
Photos of the packaging (if applicable)
Claims submitted more than 48 hours after delivery may not be eligible for replacement or refund.
Returns
We do not accept returns for:
-
Incorrect size ordered by the customer
-
Change of mind
-
Buyer's remorse
-
Normal wear and tear
-
Limited-run or pre-order products
Returns will only be considered if the item arrives damaged, defective, or incorrect.
If a return is approved, items must be sent to:
OOAK Supply
2551 Cole St, Suite H
Enumclaw, WA 98022
Items returned without prior approval will not be accepted.
Exchanges
We do not offer direct exchanges.
If an item qualifies under our damaged or incorrect item policy, we will provide a replacement when available. If a replacement is unavailable, a refund may be issued at our discretion.
Pre-Orders
All pre-order sales are final.
Estimated shipping dates are provided as a guide and may change due to production schedules, supply chain delays, or shipping carrier delays.
Pre-orders may not be canceled once production has begun.
Refunds
If your claim is approved, we will notify you by email.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact:
Contact
For all return, damage, or refund inquiries, contact:
OOAK Supply
2551 Cole St, Suite H
Enumclaw, WA 98022