Contact information

Contact Us

Have a question about an order, shipping, pre-orders, or one of our products?

We're here to help.

Customer Support

We typically respond within 1–2 business days.

Local Pickup & Business Address

OOAK Supply
2551 Cole St, Suite H
Enumclaw, WA 98022

Local pickup is available during select product launches and pre-order events. Customers will receive an email notification when their order is ready for pickup.

Before Contacting Us

To help us assist you faster, please include:

Your full name
Order number
A brief description of your question or issue

For damaged or incorrect orders, please include photos of the item and packaging.

Frequently Asked Questions

When will my order ship?

In-stock items typically ship within 2 business days. Pre-order items ship according to the estimated date listed on the product page.

Do you accept returns?

Because many of our products are limited-run items, all sales are final unless an item arrives damaged, defective, or incorrect. Please review our Refund Policy for full details.

Do you offer local pickup?

Yes. Local pickup is available for select releases and pre-orders at our Enumclaw location.

Thank you for supporting OOAK Supply.

Limited Runs. Timeless Goods.